The ADKAR model is a change management framework that outlines five steps individuals must go through to successfully implement a change:
Awareness
- Create awareness of the need for and purpose of the change
Desire
- Involve employees so they become engaged and motivated to support the change
Knowledge
- Provide the necessary knowledge about what needs to change as part of the transformation
Ability
- Equip individuals with the skills and capabilities required to implement the change
Reinforcement
- Sustain the change over time through ongoing initiatives and reinforcement
The model is used to identify barriers to change and to guide both individuals and organizations through the change process.
Source:
“ADKAR: A Model for Change in Business, Government and our Community”, 2006, Jeff Hiatt